Mystery Shopping Services

Let us see the invisible for YOU!

Common in the private sector, the Mystery Shopper visits your facilities taking the role of one of your customers. This investigative technique is the

optimal way to really see your department the way your customer sees it. Written and oral de-briefing will take place with supervisors,

management and staff members who were shopped upon client's request. Emphasis is placed on positive rather than negative criticism. Special attention is

taken to depict communications and policy systems which are "unfriendly" or inconvenient to customers.

Mystery Shopper itinerary and objectives are developed with department supervisors to increase effectiveness.